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ENGINEERING IMPACT

Detailed Case Studies

Discover the exact challenges, architectural decisions, and measurable outcomes delivered by our engineering team.

Web ApplicationManufacturing· Client: Precision Forge & Metalcraft Industries

Inventory Management System

99.4%
Inventory Accuracy
42%
Turnaround Time Reduction
Zero
Production Line Stockouts
Inventory Management System

A mission-critical enterprise inventory and production execution platform engineered for high-precision manufacturing. Combines real-time raw material tracking, machine allocation, BOM explosion, and dynamic dispatch scheduling.

Technology Stack
ReactNode.jsPostgreSQLRedisTailwind CSSDocker

The Operational Challenge

The client experienced recurring shop-floor disruptions due to paper-based stock reconciliation, misaligned Bill of Materials (BOM), and untracked scrap material resulting in substantial financial write-offs.

The KrutiKalpa Engineering Solution

We engineered a custom web-based ERP portal with barcode-driven bin tracking, automated PO replenishment thresholds, sub-assembly lifecycle tracking, and instant role-based audit logging.

Measurable Impact Delivered

  • Eliminated unplanned manufacturing downtime by automating supplier re-order triggers.
  • Accelerated quarterly financial audit reconciliations from 14 days down to 4 hours.
  • Seamlessly integrated with existing CNC machines and legacy accounting software.

“KrutiKalpa built an exceptional web application for our manufacturing plants. Their team is professional, responsive, and truly understands complex operational requirements.”

— Vikram Singhania, VP of Operations, Precision Forge
Web ApplicationE-commerce· Client: Apex Distribution Network

B2B E-commerce Platform

3.4x
Increase in Order Volume
65%
Lower Cost Per Order
10k+
Wholesale SKUs Managed
B2B E-commerce Platform

A robust digital wholesale storefront and procurement engine supporting multi-tier customer pricing, credit-line approvals, bulk catalog ordering, and real-time inventory allocation.

Technology Stack
Next.js 15TypeScriptNode.jsPostgreSQLStripe / RazorpayRedis

The Operational Challenge

Wholesale dealers struggled with delayed manual phone orders, static PDF price lists, and convoluted credit limit authorizations that stifled sales expansion.

The KrutiKalpa Engineering Solution

Developed a sub-second Next.js commerce portal featuring instant multi-currency checkout, dynamic credit limit tracking, custom tiered volume discounts, and automatic GST e-way bill generation.

Measurable Impact Delivered

  • Shifted 80% of regular dealer re-orders from phone calls to self-serve online checkout.
  • Maintained 99.99% uptime during festive high-demand wholesale booking campaigns.
  • Empowered dealers with 24/7 visibility over pending shipments and ledger statements.

“Our wholesale buyers love the new platform. Order placement speed tripled and our customer support calls dropped significantly.”

— Ananya Sharma, Chief Commercial Officer, Apex Network
AI / ChatbotCustomer Support· Client: Novaflow Global Solutions

AI Customer Support Assistant

74%
Ticket Deflection Rate
<3 sec
Average Resolution Time
4.9/5
User Satisfaction Score
AI Customer Support Assistant

An enterprise conversational AI system deployed across web and WhatsApp that handles complex customer inquiries, policy lookups, order tracking, and intelligent ticket routing.

Technology Stack
OpenAI GPT-4oLangChainNode.jsVector DBWhatsApp Cloud API

The Operational Challenge

The client's support team was overwhelmed by repetitive tier-1 customer inquiries, leading to 6-hour wait times, high agent attrition, and deteriorating customer satisfaction.

The KrutiKalpa Engineering Solution

Engineered an autonomous AI agent integrated with enterprise knowledge base vector search (RAG) and conversational guardrails, capable of multi-turn dialogs and CRM actions.

Measurable Impact Delivered

  • Resolved 74% of common incoming inquiries instantly with zero human intervention.
  • Supported multilingual dialogs across English, Hindi, and Marathi seamlessly.
  • Safely transferred edge-case queries to live agents with complete conversational context.

“KrutiKalpa delivered an exceptional web application for our business. Their team is professional, responsive and truly understands our requirements.”

— Rahul Mehta, CEO, Novaflow Pvt. Ltd.
AI AgentsGovernment· Client: Municipal Corporations & Civic Bodies

WardMitra: AI Digital Governance

85%
Faster Complaint Resolution
2.5M+
Citizens Impacted
100%
Audit Traceability
WardMitra: AI Digital Governance

WardMitra is KrutiKalpa's flagship citizen governance and municipal administration platform. It enables seamless citizen grievance registration, automated department dispatching, Marathi NLP categorization, and real-time civic analytics.

Technology Stack
Next.jsPython NLPFastAPIPostgreSQL / PostGISDockerAWS

The Operational Challenge

Municipal civic grievances were filed across disconnected channels (letters, phone, walk-ins) with no central tracking, leading to lost citizen complaints and lack of departmental accountability.

The KrutiKalpa Engineering Solution

Built a unified omni-channel platform featuring WhatsApp bot intake, automated Marathi and English NLP complaint routing, geo-tagged field worker dispatch, and public transparency dashboards.

Measurable Impact Delivered

  • Enabled citizens to file, photo-tag, and track civic issues directly on WhatsApp.
  • Empowered municipal commissioners with live GIS heatmaps of unresolved civic issues.
  • Drastically improved municipal satisfaction ratings across surveyed municipal wards.

“WardMitra has revolutionized how our municipal administration communicates with citizens. Real-time accountability is finally here.”

— D. S. Kulkarni, Director of Municipal Administration
Mobile AppLogistics & Field· Client: Infrastructure & Public Health Agencies

Field Assist: Smart Field Operations

15,000+
Daily Field Audits
100%
Tamper-Proof Geo-Fencing
50%
Reduction in Verification Fraud
Field Assist: Smart Field Operations

A high-resilience mobile and cloud application designed for large-scale field teams. Delivers GPS-verified site audits, tamper-proof offline photo capture, dynamic inspection checklists, and supervisor route tracking.

Technology Stack
React NativeSQLiteNode.jsAWS S3PostgreSQL

The Operational Challenge

Verifying whether remote field inspectors actually visited remote project sites or beneficiary households was virtually impossible due to lack of network connectivity and spoofed GPS logs.

The KrutiKalpa Engineering Solution

Architected an offline-first mobile app with cryptographic geo-tagging, offline photo hashing, biometric authentication, and automated batch upload once mobile connectivity is regained.

Measurable Impact Delivered

  • Successfully processed millions of field inspections with verified timestamps and GPS coordinates.
  • Reduced supervisory reporting delays from 7 days down to instant real-time synchronization.
  • Recognized by regional public authorities for eliminating phantom inspection reports.
Custom SoftwareHealthcare· Client: Healthcare Networks & Public Institutions

ArogyaMitra: Digital Healthcare Ecosystem

6,00,000+
Claims Processed & Audited
98%
Fraud Pattern Detection Rate
10+ States
Pan-India Implementation
ArogyaMitra: Digital Healthcare Ecosystem

An integrated healthcare delivery and clinical workflow ecosystem designed to improve patient accessibility, bed management, doctor scheduling, diagnostic lab integration, and cashless claim audits.

Technology Stack
Spring BootJavaNext.jsPostgreSQLDockerApache Kafka

The Operational Challenge

Handling national-scale public health programs (RSBY, Ayushman Bharat) required processing hundreds of thousands of inpatient claim dockets while detecting fraudulent claims in strict timelines.

The KrutiKalpa Engineering Solution

Designed and delivered specialized claims desk audit software featuring automated anomaly scoring, medical rule validation, diagnostic report cross-referencing, and multi-tier medical referee workflows.

Measurable Impact Delivered

  • Audited over 6,00,000 health insurance claims across multiple states across India.
  • Identified and prevented significant fraudulent billing leakages across hospital networks.
  • Delivered 100% compliance with national health authority data privacy and security mandates.
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